Featured Topics:
1. Ensuring Value from Cloud Adoption
2. Cisco on Cisco Best Practices: “IT as a Services Organization”
Topic #1:
In the “Ensuring Value from Cloud Adoption” presentation Steve Carn will share how to determine and increase IT’s value to the business through cloud adoption. Starting with aligning cloud solutions to IT Services, and introducing you to the Seven IT Service Value attributes – relevant for IT and the Cloud.
Topic #2:
IT as a Service Organization (ITaaSO) is a business model for running IT that delivers value as defined by IT’s clients and customers in a cost effective manner. Clients and customers will realize this value in numerous ways including improved business capabilities, faster time to receive capabilities and lower costs.
To enable good decision making about value, IT must provide transparency to the cost of IT. Cisco IT provides the business with a decision making advantage by leveraging data and business intelligence.
IT must be able to enter into a stronger partnership with the business to ensure that new business models can be delivered faster, better and cheaper. Operation as a service organization supports reuse of existing services and components, allowing IT to deliver scalable capabilities faster, and ultimately enable Cisco’s agility and time to market speed. Agility is a critical capability as Cisco enters new markets and technologies.
Simply stated, ITaaSO is a business model in which IT resources, such as storage, computing power, and email are accessed (delivered) as services cost effectively.
Register today!
Bios:
Stephen Carn:
Stephen Carn is the Director of the IT Infrastructure Services practice area for VMC, currently providing IT Management Services for Facebook, Microsoft, and other majors IT Operations. Steve brings 24 years of IT operations experience across a broad range of industries including construction, retail, online technologies, insurance and consulting. Steve has also served as a board member of the San Francisco Bay Area itSMF Local Interest Group since 2007.
Ian Reddy:
Ian Reddy brings improvements to the culture, processes, and technologies of IT by leveraging his insight and experience working in the public and private sectors in Canada and the US, including over a decade managing IT operations and services at Cisco. He inspires individuals and teams to raise the bar and deliver award-winning excellence in their services, operations, and user experience. Ian volunteers at local schools, and his own personal improvement program currently consists of coaching youth ice hockey and learning to play ice hockey without getting too badly hurt!
Register today!
Facilitator: Mike McAlpen, President, itSMF San Francisco Bay Area LIG
Additional Information:
Mike McAlpen, President, itSMF, San Francisco LIG
Email: Mike.McAlpen@gmail.com
Membership Information:
Steve Smith, Membership Chair
Email: steve1@comcast.net
Event attendance benefits include:
- Networking: Local chapter meetings, conferences, roundtables and seminars
- Knowledge Sharing: Working Group deliverables, bimonthly Member eNewsletter and Webcasts
- Education: Access to the itSMFRegional Leadership
- Forum, providing industry-specific training for future IT Service Management leaders
- Industry Leadership: Access to peers who understand and manage similar challenges and issues.
Additional Program Information:
Brenda Iniguez
Mission Statement
The itSMF USA San Francisco Bay Area Local Interest Group (LIG) is a member-driven organization operated by volunteers. We promote IT best practices through the utilization of the IT Infrastructure Library (ITIL®). We are committed to the growth of the ITIL® practitioner and vendor community in the San Francisco Bay Area. We regularly provide world-class speakers at no cost to our members.
Board Members & Officers
We welcome your feedback, input, suggestions and comments. Please feel free to contact Board Members using the details below:
President
Mike McAlpen
Vice President and Communications Chair
Steve Smith
Programs/Events and Marketing Chair
Brenda Iniguez
Past President/Board Advisor and Media Chair
Stephen Carn
Treasurer - Vacant
