San
Francisco Bay Area Local Interest Group Event

How to Demonstrate Value

with IT Service Management

  Bay Area Company Experiences
& Tips:

§  Oracle

§  Lawrence Livermore National Laboratory

§  Wipro

§  ServiceNow 

    §  NavAscend/Sequoia ITSM 

Ø Come
hear dynamic speakers and panelists

Ø Pick-up
some tips & lessons learned

Ø Network
with Bay Area colleagues

Ø Enjoy
our Holiday Social Networking Party with refreshments

Ø Win
Door Prizes including an iPad2 from NavAscend and a gift certificate
from ServiceNow

Featured
Speakers & Panelists:

Oracle:   Paul Hoekstra

Director, ITSM Strategic Planning

Lawrence Livermore Nat’l
Laboratory:  Jeff Westcott

ITSM Service Manager, ISSO

Certified ITIL Expert

WiPro:  Steve Smith

Principal Consultant and
Senior ITSM Practitioner

ITIL Expert & VP SF itSMF
Membership 

ServiceNow:  Rob Phillips

Director of Product Management
Seasoned ITSM Professional

NavAscend/Sequoia:  Mike Maley

Senior Practitioner
Chief Technical Officer

Facilitator:  Mike McAlpen

Senior Practitioner
itSMF SF LIG President

Come
hear our speakers share details on:

• Top
  value achievements with ITSM
• Lessons
  learned that will assist other organizations in accomplishing
  specific value with ITSM
• Achieving
  ITSM value through:

o  
Reducing Risk

o  
Lowering costs through
integrating ITSM

o  
Demonstrating monetized value
with ITSM

o  
Service Costing

o  
Configuration Management

o  
IT Asset Management

o  
Root Cause Analysis and Future
Avoidance

o  
Process Governance, KPIs,
Metrics and Monitoring